Cancellation Policy

At CaptaQ, we aim to provide seamless and reliable services to all our customers. However, we understand that plans can change, and you may need to cancel or reschedule a booking. Please review our cancellation policy carefully to ensure a smooth process.

1. Cancellation by Customer

• You can cancel your order at any time after Booking Confirmation. For cancelling the order please send email to support@captaq.com. Charges will be levied as mentioned below on cancellation:

  1. No Charges will be levied if order cancellation requested 3 hours before the starting of the service

  2. 30% of the Booking Amount will be levied if order cancellation requested < 3 hours of the service time

  Refund will be processed immediately after Cancellations and can take up to 5-7 working days in reflecting in your account.

2. Rescheduling of Service

• You may reschedule your service up to 3 hours before the scheduled time without any additional charges, subject to the availability of the service provider.
• Rescheduling requests made within 3 hours of the service will be treated as cancellations, and the late cancellation fee will apply.

3. Cancellation by CaptaQ
In rare instances, CaptaQ or the service provider may need to cancel the service due to unforeseen circumstances (such as emergencies, technical issues, or unavailability of the provider). In such cases:

• You will receive a full refund if a payment has already been made.
• We will do our best to reschedule the service at a time convenient for you.

4. How to Cancel
To cancel or reschedule a booking, you can:

• Use the CaptaQ app under "My Bookings" section.
• Contact our support team at +917240400778 or email us at support@captaq.com.

5. Exceptional Cases
We understand that emergencies happen. In cases of serious emergencies or unavoidable circumstances, please contact our support team, and we will do our best to assist you with your cancellation or rescheduling requests.

For any further assistance or queries regarding our cancellation policy, please feel free to reach out to us at +917240400778 or email us at support@captaq.com.